Cisco :: Lost Alarms With Prime LMS 4.1

Nov 23, 2011

We are currently implementing the new Prime LMS (4.1), and we met some strange problems with the «Alarms» (footer/bottom right).Under implementation we had a bunch of false positive alerts, so we went in and ticked of all of them to choose «Own it» and «Clear».Something happened and the browser crashed, and when opening the browser again and browsing to the “Fault monitor” from “Alarms” could we see that all the alarms was cleared from the view, but LMS was still telling us that there is two alarms (down in the footer/bottom right).
 
When going into the “Fault monitor” from clicking on “Alarms” we got the “spinning wheel of death”.The browser crashes after a while and we have to log in again.Now, when we have some alarms after rebooting the WLC’s, we get the 6 alarms from interfaces down, but the two remaining alarms it’s talking about is nowhere to be found.

Future more, the browser crashes yet again after a while and we have to log in again.If we are doing other tasks, and keeping away from the “Fault monitor” everything is working fine.The browser crash/lms hang occurs only when accessing the “Fault monitor” section.
 
We have looked everywhere for what is causing this. Something with the two alarms that’s lost in the system keeps the browser/lms to crash. But damned if I can find where to get rid of them / clear them.

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[code]....

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[Code]......

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[Code].....

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