Internet Is Not Working After Virus Removal

Feb 25, 2012

My desktop got a virus about 1 month ago. Until then my internet connection was working fine. We removed the virus but our internet is still not working. I called my internet provider and we spent hours trying to figure it out and it wouldnt work. So they told me it was the computer. my daughter got a new laptop and we plugged the cable into her computer and the internet worked perfectly. I contacted emachines but they charge me for customer service.

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I encountered a similar problem of no internet after virus removal.

a) IE shows "Internet Explorer cannot display the webpage"
b) MSN and Skype do not seem to respond as well
c) My laptop is connected to a router and I'm able to access other PC on the LAN, but not anything requires internet access
d) The LAN icon on the taskbar shows my PC is connected to both the router and the internet (but internet just somehow doesnt work)
e) Proxy option isn't enabled
f) Booted my Win Vista in Safe Mode with Networking, internet doesnt work as well
g) output from ipconfig seems ok; able to ping gateway ip
h) checked the list of network services posted on this thread; they're all started
i) Removed my antivirus program and disabled windows firewall; to no avail as well
j) MSN repair suggests that there's firewall/ dns issue that causes MSN couldnt connect
k) Both wired and wireless connections used to work; but both not working now
l) Other PCs on the LAN are able to connect to internet

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3) I ran Winsockxpfix and flushed dns and no luck. [code]

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