SB 6120 Modem - Internet Disconnect Randomly

Nov 5, 2012

I have a sb 6120 modem and a wireless router that have been randomly dropping and resetting. I thought it was happening with increased bandwidth usage, but it doesn't appear to be linked to when I'm downloading or gaming. Just in case, I set up port forwarding for my games but no change. I have swapped out wireless routers and directly connected to my modem and it still happens. I have spoken with my ISP and they can't see that I have lost connection even while I am currently disconnected. My stats look good with my downstream power stable around 4 or 5 and up around 38. Also, I have pinged my modem and each computer connected wirelessly and show no packet loss.

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All my devices (Smart Phone, 2 PC's, a laptop and a Nintendo Wii) connect using my BT Homehub 2.I'm not sure what the cause is but it seems that all my devices randomly get disconnected from the Homehub? The broadband connection seems to be fine and all the lights are normal and the BT Homehub2 option is still displayed in network options. But whenever I try to connect again it just says "Windows was unable to connect to your network".I have to physically restart the router to get the devices to reconnect, and having doing so on a regular basis has meant my IP Profile has been dropped at my exchange as it thinks it'll "keep a stable connection"?Would it be worth changing the channel and security type? (Currently using WPA)

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If you are using DAP-1522 A1 and set to 5GHz 802.11 n bridge mode but disconnect randomly. Don't bother to do any troubleshooting because DAP-1522 A1 only support 802.11 draft n and incompatible with 802.11 n. If unit still under warranty then call D-Link and request unit replacement and ask for hardware reversion B1.

A1 - Ralink RT2880+RT2850 chips
[URL]
B1 - Ralink RT3662 chip
[URL]

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Feb 14, 2013

Region : UnitedStates
Model : TD-W8968
Hardware Version : V4
Firmware Version : 1.1.1 Build 120912 Rel.67406
ISP : centurylink
Region : UnitedStates
Model : TD-W8960N
Hardware Version : V4
Firmware Version : 1.1.1 Build 120912 Rel.67406
ISP : centurylink

First a bit of background. At the end of December, my centurylink modem finally had enough problems with disconnects(was 6 or 7 years old), and Centurylink sent out a new router/modem. The new modem/router, a Zyxel, worked great, and all was good in my house hold. Then I got the bill and found out that unlike the previous modem they had sent me, this one I was paying a lease payment for. At which point I returned the Zyxel which gave us the best service we'd ever had, and bought this TD-W8960N. The reviews were glowing, setup was easy, but we started rather quickly to have disconnects. A call was made to Centurylink and they confirmed service was working, and since the modem/router was not theirs, referred us back to you. I called and after considerable time on the phone, all I was basically told to do was a hard reset to the modem. When the unit finished booting back up, internet was restored. Of course it was restored everytime we reset it for a while. At that point I was told that since the unit was working, that there was nothing left to be done. Since that time, it has disconnected us from time to time, and then in the last 2 days, sometimes it won't stay connected for more than a couple of minutes. My wife is very unhappy-she is a gamer, and a disconnecting internet is very very bad for an online gamer.

It seems that the further it gets away from a hard reset,the more it disconnects. After 6 soft resets (unplugging) today, I had to do another hard reset to get back on to register here and post this message. Is this a known problem for this unit? Is there a fix for this unit? Or, do I just need to return it to Newegg and try another manufacturer?

Again, the "leased" Zyxel gave us no problems for the month or so that we used it.

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I just finished upgrading my OS on the latitude XT  from Vista to windows 7. I formatted the hard drive before installing windows 7. This problem did not occur when I was using Vista, but it has occurred every time I boot up on windows 7. I have installed all the relevant drivers and my router is up to date on the firmware. The wireless network is encrypted using WPA2 AES, and has mac filter on, only allowing listed mac address to connect. It is broadcasting on channel 11.

I have used this computer for more than two years on Vista without this problem occurring, during which time I did several reinstall of Vista. Now, when I install windows 7 on it, this problem all of the sudden starts happening. I think it could be I forgot a driver or something, but I checked and rechecked, and did numerous reinstall of the mini-card driver to no avail.

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On the previous forum thread that I read, some of the comments asked for the person to paste their entire ipconfig and their entire ping list from command prompt I will post that below: [code] Could it possibly be a virus? I am currently performing a virus scan using Microsoft Security Essentials. I will report the results of that tomorrow, seeing that it will take several (up to 10) hours to finish and it is nearly midnight of me posting this.I should also note that whenever I unplug my Ethernet cord it gives me a symbol that looks like this other than the regular disconnect with the red "X" over the wire symbol.

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I have a 2Wire 2701HG-B modem/router provided to me by AT&T for my DSL service. I have one issue and a seperate question sort of related to it.The issue I'm having is that whenever a laptop gets online with wireless internet the modem will randomly reset connection.Some times it will do it every 30 seconds, some times it will be once an hour or even more.It works perfectly fine on any laptop when plugged in with Ethernet cable but only with wireless it will glitch out. It does this whether it is the only computer online on the network, and also when there are a few others online so it's just the simple fact of the wireless resetting it somehow.I've done lots of google searching and some people say changing the line pair settings fixed it for them. Some say changing from b/g mode to just g mode fixed it. I've tried every thing that I've come across and nothing has worked so far. Apparently this is a very common problem for this model I just can not find the right solution that has worked for other people, to work for me as well.

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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4095 Mb
Graphics Card: NVIDIA GeForce GTS 250, 1024 Mb
Hard Drives: C: Total - 102299 MB, Free - 33923 MB; D: Total - 493065 MB, Free - 366503 MB; G: Total - 358399 MB, Free - 130817 MB;
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I got new internet connection some days back (like 3-5 days ago), and since then, when I try download at night time when I'm sleeping, my internet disconnects me? I'm downloading with JDownloader by the way. I didn't get "new" internet, well.. I basically did, but yeah... This is how I got "new" internet. I used to have same ISP, but it was 24mb internet, and gave just 12mb to be honest, so I got 100mb instead. But since I got this 100mb internet connection, it disconnects me at night time, I don't know why.I've tryed to lock my PC as I download, I've tryed to keep completely on the whole PC, but still no. Always disconnected when I wake up. When I had the old 24mb internet, it didn't disconnect me really... never. Just once in a while, like once in month or something but that ain't much.ALSO... My download speed, it should give me 8-12mb/s (I'm not sure though), and I can't do speedtest.net thing right now because I'm downloading at daytime then instead of night time, because I can't download at night time... But yeah, my download keeps jumping from 500kb/s to 12MB/s (12 mb/s is more true than 500kb/s), shouldn't it give me the full speed all the time? Or keep it above 6mb/s anyways? Not like 500kb/s - 5mb/s that it usually is. There's just 1 LAPTOP (I'm using wires, PC you know) connected on this very same internet too, but it's wireless. It keeps jumping, either somebody uses the laptop or not, it doesn't matter.

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