Arris TM402P / 110 Cable Modem Randomly Stops Working
Aug 17, 2012
I am trying to figure out whats wrong with my parents apple airport router. Its connected into an Arris TM402P/110 cable modem. It randomly stops working, the network is there and shows up fine but you cant connect to it. It might work for a day or 2 and then just stops. I am trying to figure out if there is a configuration issue or the airport hardware is just failing. I am not sure where to start troubleshooting. The event log for the modem isnt much help, the following message shows up occasionally:
No Ranging Response received - T3 time-out
Whats interesting is my mom plugged her desktop right into the cable modem and then after plugging it back into the airport the wireless was working again. Is it possible there is a DHCP issue? If the hardware is failing what would be a good replacement for the airport?
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Mar 7, 2007
I am at my wits end.Comcast just changed my old RCA cable modem for an Arris Telephony modem.(I had Comcast phone service added)The tech that did the install said the wireless G network was all up and running. (My 3 other computers and printer) Well lo and behold the network does not work at all. I only get internet through my wired computer and cannot access my router through 192.168.1.1 anymore.I tried powering down the router and modem by holding the reset for 30 seconds and unplugging them.
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Nov 26, 2012
i have rented a Flordia condo that has a ARRIS Modem model TM402P-110 that is available for my use to connect my laptop via an Ethernet hard wired connection. I understand that this is also a telephony modem that provides the phone service to the condo. The service provider for both the internet and phone servcice is Brightouse.
Will I have any issues connecting my Linksys E2500 router to this modem should I want to use my laptop wirelessly as well as my other wireless devices.
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Oct 11, 2012
Router randomly stops working and sometimes reconnects by it self and sometimes I have to manual reset the router. Also I only get 2-3 bars wireless. Is my router not configured properly or damaged?
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Nov 10, 2012
I have a windows vista pc networked to a second pc. I have wirelessly networked internet to 2 laptops. I have an actiontec wireless modem by verizon. All of a sudden my host pc started randomly losing internet connection, but the wireless laptops still have a signal. It seems like the host sometimes can't "see" the modem.Here are my settings while the internet is functioning.Microsoft Windows [Version 6.0.6001]Copyright (c) 2006 Microsoft Corporation. All rights reserved.[CODE]
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Feb 18, 2013
i have an ARRIS TM822 cable modem provided by comcast, in addition i have a linksys e3000 wireless router. what i am trying to accomplish is to bridge the cable modem over to the router. i messaged comcast about this issue and i have attempted what they told me to do, but im not getting any where.
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Sep 3, 2012
I've been using an 802.11 b/g USB wireless network adapter card with my computer to use in conjunction with an AT&T 2Wire router,which is about 20 or 30 feet away off in another room.After about 10 minutes on average, the adapter will stop transferring data suddenly, and it will stay that way for a while. If I do nothing, then sometimes it will start up again after several more minutes, but instead of waiting, I usually will select "Repair" from the Wireless Network Connection pop-up menu, which also works to get it started again. The problem though, naturally, is that after another little while, like about 10 minutes again, it will short out all over again. Sometimes, very rarely, it will stay working for up to maybe an hour, and sometimes, it can short out yet again within a few seconds.
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Oct 5, 2011
I just bought the E4200 routher at best buy a few weeks ago. I got it all setup how I want it. Its been working fine then about a day ago it started to stop working at random. All internet just stops working. Wired and Wifi. I have to either wait for it to work again or restart the router.
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May 9, 2013
I have noticed a problem recently that our Remote Access VPN will randomly stop working. I will be able to connect and enter my Username+Password and it says Connected, but I cannot ping Remote Resources. If I check VPN Client Statistics, it shows Many Packets Sent/Encrypted, but None Received. It seems this problem affects all devices at once, but leaves the L2L tunnels intact.
It seems to randomly start working for a while, and everything seems fine until it stops working again. I verified that it is not a firewall problem, and it occurs on multiple ISPs and computers.
We also have 2 Static L2L Tunnels, and 1 Dynamic L2L Tunnel all of which operate flawlessly. All sites/remote users use split tunneling.
Below is the config, I just added the keepalives on the RA Tunnel to see if it would work, I haven't noticed any difference yet.
ASA Version 8.0(2)
!
hostname HQ-ASA5505
domain-name xxxxx.local
[Code]....
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Dec 3, 2012
Region : Argentina
Model : TL-WR1043ND
Hardware Version : v1
Firmware Version :
ISP :
Region : UnitedStates
Model : TL-WR1043ND
Hardware Version : v1
Firmware Version : 3.13.12 Build 120405 rel 33996n
ISP : Verizon Fios
(My router says Version 1.9).Had this router about a month. It works fine. Using it in Wireless mode wpa2 security. Get excellent speeds. HOWEVER> It freqently drops connectivity and fails to allow wireless clients to connect at all. (You can see the SSID via wireless clients, but not connect to it). To restore it, I have to disconnect from Power, wait a moment, then reconnect to power. It recycles and connections are working again with no problems (UNTIL NEXT TIME). Seems to happen every few days.
I checked the web site and I appear to have the most current firmware.I have a Trendnet router on different channels in another part of the house which has never had this problem. I disconnected it to test if it was somehow involved, but the TP-Link router had same symptoms when it (trendnet) was not connected. Our Actiontec Router (VERIZON provides this as base connectin to them serving the Cable TV DVRs also) ) has its wireless disabled and is the DHCP server provider to the home network. DHCP is disabled on the TP Link.
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Feb 22, 2012
I have a Comcast Motorola Surfboard rental modem. It works fine, great speeds etc etc. It has no router or bridge support.
I use this modem to connect to the web on my ps3 and PC. What I have been doing is simply unplugging the ethernet cord from one device, and putting it in the other device to switch. But of course things can't be simple...
Every time I switch devices, the modem tries to reconnect and does a cycle where every time it only reaches the "Send" light. So I have to power cycle my modem and wait about a half hour before my connection resumes...
I read something about PPPoE, but Comcast doesn't even use it so that won't work.
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Sep 4, 2011
Basically, my internet's been fine until about a week ago. I'm currently using the Aztech DSL1000EW router/modem which has been working great up to now. My problem is this: after about 5-30 minutes (time fluctuates, annoying because after 15 minutes of continuous usage you think the problem's solved!) all webpages suddenly become 'unavailable'. I've disabled proxies under LAN settings, tried flushing DNS, resetting winsock with the netsh commands but to no avail. To get the internet to work again, I can just go to my router page, click disconnect and reconnect and it'll work for another 5-30 minutes.
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Oct 21, 2010
Running Firmware v. 1.00.19 here, which I reckon is the most recent version.
My network consists of two Macbooks, an iMac and two iPhones. It utilizes WAP2 encryption and all devices are well within range, the environment being free of interferences from any other WiFi signals (this is a rural area).
My problem: Bonjour networking stops working after a few minutes or hours. When the problem appears, WIRED devices can see all other peers in the network (both wired and wireless), but WIRELESS devices cannot see any other peers whatsoever (wired or wireless).
I have heard that this could be because of a faulty implementation of uPNP by Linksys, and in particular a problem with multicast filtering (and unfortunately the modem/router's firmware does not provide any relevant settings). But I am not sure.
I purchased this thing with the express purpose to use it on a Mac-only network, and I am thoroughly disappointed to see that it does not work, especially since UPNP is supposed to be supported.
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Mar 24, 2011
I inherited a BEFCMU10 v.3 cable modem from my boss who switched to FiOS and I would like to use this with my Comcast connection.All I received from him is the cable modem and power adapter, what do I need to install and get this cable modem working? My router is WRT-54G.
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Apr 5, 2012
I have an arris modem from the ISP company and it works good, bat it is NO wireless model. So I have purchased arris WITH the wireless capability myself and ISP refused to support it so my guess that I need somehow to clone their old modem to my new one.
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Jan 4, 2013
Today I got a new modem brought from Insight my ISP.
Modem: Arris TG862
Router: Cisco Linksys E1200
What happened is I connected to the modem's configuration page and turned off dhcp for all of the options because I wanted my router to do this, but after doing this and saving my settings, I can no longer connect to the internet or the modem no matter what I try. I really don't want to call insight when they just brought the modem.
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Feb 15, 2011
I've been trying to connect my laptop directly to my Arris modem with an ethernet cable to get on the internet, but for some reason every time I do I have "limited access" and can't get on the internet. I can only seem to get my laptop on the internet while the wireless router is connected to the modem and then either connecting wirelessly or by connecting my laptop to the wireless router with an ethernet cable.I want to connect to the internet without my wireless router, because someone was hacking our router and was apparently doing illegal downloads. We got a cease and desist letter that said our internet will be terminated if it happens again, so I want to connect to the internet without any wireless connections being set up.
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Nov 22, 2012
I got a new modem from the cable company Arris TG862G. This is a wireless modem and I had them set everything up on their end which is now after 2 hours with them on the phone working fine. The problem I'm having is somewhere in my computer is my guess and their guys didn't know which way was up so i gave up on them fixing my issue. So here I am. I have a custom built computer that is using a Gigabyte mobo and has been working fine with the on board Ethernet card before now. I used to have the desktop plugged into an Arris modem via a Belkin router and this set up worked fine. I also took the current modem and plugged it into the Belkin N600 router and then to my computer and to my complete bewilderment it worked fine. I wanted to get rid of the router so I could see if I could get faster download speeds (That initial issue being on speed tests I get 50mb/s and on actual downloads I would only get 5mb/s).
I got it to work (I have no idea how) for about 20 minuets. When I restarted the computer it stopped working. I am now back to square one which is the desktop not even recognizing that there is a cord plugged in. I know the cord is fine and the ports are fine as well that isn't the issue. My laptop connected just fine to the Ethernet cord with no issue. I have uninstalled the Belkin software to see if that was the issue and no change. Everything wireless works just fine, it is just this Ethernet connection that is FUBARed, and again ONLY with the desktop.I am running Windows 7 ultimate. I am about to QQ and just deal with the 5mb/s downlods because that's not terrible but I got greedy.I was messing with the Ethernet wire some and it started picking up the router but never tried to connect to the internet, I'm going to try other wires but I don't think that's the issue.
OK so another update ladies and gents: my desktop has been on for about 40 minuets now and it is connected to the modem. I have done nothing to it that would cause this and it just randomly happened. Short of never turning my computer off again which would be hell on my power bill what can I do to fix this problem? On speedtest.net I'm only getting 30.48 Mb/s and as I said earlier I should be getting around 50mb/s (which is what I get on on the wireless laptop). I just restarted it and it wouldn't connect to the modem again.
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Sep 25, 2012
First of all, this is how my connection looks like:
PC & Xbox 360 -> Router (Linksys WRT54GL with DD-WRT firmware) -> Modem (Arris TM602B) Everything is working just fine, except for every now and then (sometimes a few times per day), when my modem decides to "stop working" for a second or two. I do not know if it is exactly the modem, but i guess that it is.
What happens, is that for a second or two, all the lights on modem stop blinking or turns off, except "Power", "DS" and "US". Those lights stays turned on. After a second or two, all the lights continues working normally.
It would not even be that big of an issue, as i would not mind if my internet radio has stopped working for a second or if i had to wait a second before continuing with browsing the web, but it becomes an annoying issue, while i am playing video games on Xbox Live. This is what causes me to disconnect from an online game, even though, everything works normally after - until it happens again.
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Aug 20, 2012
I just switched ISPs and received a new modem, unfortunately I can't seem to connect my laptop online with this. Everything else connects fine, but something is up with my computer, it connects fine wirelessly to the modem, it just doesn't have a proper internet connection.I'm running windows 7, the modem is an Arris TG862.
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May 6, 2012
Connecting to the internet through my Arris Touchstone TM602G Telephony Modem phase 2 to my custom desktop.
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Jun 14, 2011
Do I need to change myArris-TM502G router when changing to a Linksys E4200 Dual-Band modem
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Aug 17, 2012
I have an ARRIS Docsys3 modem from Comcast which has a built in WiFi router. I also have a DIR-655. The Modem is in my office and I have a 100' Ethernet cable running through my attic to my front room where the dir-655 is located.
I use the DIR for WiFi as well I have it connected to my TV and Xbox.I use the ARRIS Modem for WiFi as well I have it connected to another Xbox and a Desktop computer.I want to have everything on 1 network, Dir-655 uses IP address 192.168.0.1-100 and the ARRIS uses ranges 10.0.0.1-100. I want to be able to connect to the dir-655 and have the IP for that connection join up with the 10.0.0... network so that I will be able to transfer files freely throughout the network.
I want everything on one network. Right now when I connect a laptop to the DIR-655, I can not access the printer that is connected to the Desktop on the ARRIS modem. I have to connect to the ARRIS modems WiFi to then use the printer on the desktop.Likewise, I want to use the media extender on the Xbox connected to the DIR-655 with the Desktop connected the the ARRIS modem, but I can not because of the to different networks.
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Feb 26, 2013
My internet works fine but after a random period of time, usually 20-30 minutes the internet stops responding. I have ran a diagnostics test using the Intel PROset/wireless tools program and it states on the ping test that there is no response from the default gateway and the DHCP server.
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Mar 30, 2011
I just bought a dlink 655 from amazon and for some reason the router stops broadcasting on wifi. I cannot connect to it through my laptop or ps3. The only thing that fixes this is removing the plug from the back of it and putting it back in, once i do this, the SSID shows up once again and all is well until the next day (or 2 days after)
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May 7, 2012
i have Linksys WAG320N and Draytek Vigor 2850. My main router is Vigor, wchich support 2 WANs. First WAN is my VDSL connection (plug direct into Vigor) and second WAN i want ADSL connection. Can I work with WAG320N only as ADSL modem?
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Feb 6, 2013
My router is a Dlink Model DI-624
My modem is an Arris Model TM502GI don't remember how to set it up. That is what cable goes where & is there anything to do on the PC With WiFi for it to connect with my router?I am 70 years old with a limited knowledge of computer and other electronic gadgets.
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Jun 5, 2012
I have an asa5505 with software version 7.2(3) that randomly stops responding. The firewall sits in front of a public facing webserver that handles a significant amount of traffic.I was wondering that would happen when the asa5505 reaches or exceeds the 4000 connections per second limit... i.e. would this possibly explain why my asa5505 stops responding and requires a power cycle in order to start working again. when it "crashes" it does not respond on either the outside or inside interfaces.
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Feb 26, 2013
We have a situation with 20 4410N's They are connected through a 2960 switch. They runned for about a year with no problems. We use the WiFi system with 10 cisco wireless ip phones, several workstations (5-10) and a few mobile devices.
Three weeks ago we took 10-15 iPads in commission (almost equally divided over the AP's), since then the trouble started. Several accesspoints stop randomly responding a few times a, day. We updated to the latest firmware (2.0.4.2), but that did not solve the problems.
Were using 3 SSID's WPA2 encryption and fixed IP's for the AP's. If we can't get a hold on this we have to replace all the AP's by other ones.
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Sep 27, 2011
I have a Linksys WRT54GS, version 6 with Mac OS X (version 10.6.8) hooked up to a Scientific Atlantic cable modem, with RCN as the ISP.
Recently, RCN had some network issues, and so I had to power down and reset my modem. The modem is working fine now -- no problems at all when the Mac is connected direclty to the modem.
The router's network is OK in that I can connect the Mac wirelessly to the network, but I can't connect to the internet through the router (through neither the wireless or wired connection).
I have downloaded the latest firmware update for the router, following the Linksys site instructions.
I did call Linksys tech support on the advice of RCN, and they said that the router does appear to be working (power, WLAN, and Internet lights are on), but they would be charging me nearly the cost of a new router to fix the problem.
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Aug 6, 2011
I am having a problem with my newly purchased Linksys E1000 router, I am having terribly slow network speeds while on that network.
Here are my network speeds with The e1000: (wireless) And here are the speeds with my old wrt54g: (Wireless) Here are the results directly hooked up to the modem: (wired)
I've tried setting the MTU to 1500, did a RMA with Linksys to see if it was a hardware problem, did a firmware update to the e1000, disabled DHCP and SPI, reseted my router and my modem....none of those things have worked
My ISP is comcast and I have a Arris TM502G modem
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Nov 5, 2011
We have a Cisco 1811 which is running a number of different services. Let me try and explain how everything is working first.
On routed port 0, we have a statically configured fiber connection which routes a public /28. No BGP, etc just default routes. The /28 is divided into a two /29's, once of which is routed to Vlan3.
On routed port 1, we have a PPPoE DSL connection, with a single static IP.
Vlan1 is a 192.168.1.x subnet
Vlan2 is a 192.168.2.x subnet
Vlan3 is a y.y.y.x/29 subnet(the routed subnet)
Vlan1 and Vlan2 PAT the static fiber IP(not the other /29) along with the DSL. The other /29 is used for a few static NAT translations and SSLVPN
There is a zone based firewall in play, as well as a few route-maps to redirect traffic out certain interfaces on the inside.
The problem is, the fiber IP randomly stops responding to ping/ssh, however I can ping the interface IP assigned to Vlan3 from the WAN. DSL never loses connection in this manner.
I can normally reestablish "normal" connectivity by connecting to the DSL and bringing down the fiber and routed vlan in a specific order.
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Aug 19, 2012
This happens intermittantly. This results in most connections (but not all) being dropped. I will be unable to connect to web servers. My connection to videogame servers will drop. However, AIM will stay connected. These were done simultaneously. The same thing happens with my Cisco AE1200 and a D-Link 802.11g adapter I have. Disconnecting my adapter and reconnecting it solves the problem. I have tried doing a factory reset on the router and installing the latest firmware. It seems to happen more frequently when I am doing a lot of throughput (downloading a game on Steam, for instance) but other times it will happen when all I am doing is playing a game (like Tribes Ascend) which uses very little data. This is extremely frustrating. When I pay more than $150 for a piece of networking equipment, I expect it to last more than 3 years.
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