Wireless Arris Modem Won't Connect Via Ethernet
Nov 22, 2012
I got a new modem from the cable company Arris TG862G. This is a wireless modem and I had them set everything up on their end which is now after 2 hours with them on the phone working fine. The problem I'm having is somewhere in my computer is my guess and their guys didn't know which way was up so i gave up on them fixing my issue. So here I am. I have a custom built computer that is using a Gigabyte mobo and has been working fine with the on board Ethernet card before now. I used to have the desktop plugged into an Arris modem via a Belkin router and this set up worked fine. I also took the current modem and plugged it into the Belkin N600 router and then to my computer and to my complete bewilderment it worked fine. I wanted to get rid of the router so I could see if I could get faster download speeds (That initial issue being on speed tests I get 50mb/s and on actual downloads I would only get 5mb/s).
I got it to work (I have no idea how) for about 20 minuets. When I restarted the computer it stopped working. I am now back to square one which is the desktop not even recognizing that there is a cord plugged in. I know the cord is fine and the ports are fine as well that isn't the issue. My laptop connected just fine to the Ethernet cord with no issue. I have uninstalled the Belkin software to see if that was the issue and no change. Everything wireless works just fine, it is just this Ethernet connection that is FUBARed, and again ONLY with the desktop.I am running Windows 7 ultimate. I am about to QQ and just deal with the 5mb/s downlods because that's not terrible but I got greedy.I was messing with the Ethernet wire some and it started picking up the router but never tried to connect to the internet, I'm going to try other wires but I don't think that's the issue.
OK so another update ladies and gents: my desktop has been on for about 40 minuets now and it is connected to the modem. I have done nothing to it that would cause this and it just randomly happened. Short of never turning my computer off again which would be hell on my power bill what can I do to fix this problem? On speedtest.net I'm only getting 30.48 Mb/s and as I said earlier I should be getting around 50mb/s (which is what I get on on the wireless laptop). I just restarted it and it wouldn't connect to the modem again.
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Jan 4, 2013
Today I got a new modem brought from Insight my ISP.
Modem: Arris TG862
Router: Cisco Linksys E1200
What happened is I connected to the modem's configuration page and turned off dhcp for all of the options because I wanted my router to do this, but after doing this and saving my settings, I can no longer connect to the internet or the modem no matter what I try. I really don't want to call insight when they just brought the modem.
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Mar 7, 2007
I am at my wits end.Comcast just changed my old RCA cable modem for an Arris Telephony modem.(I had Comcast phone service added)The tech that did the install said the wireless G network was all up and running. (My 3 other computers and printer) Well lo and behold the network does not work at all. I only get internet through my wired computer and cannot access my router through 192.168.1.1 anymore.I tried powering down the router and modem by holding the reset for 30 seconds and unplugging them.
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Aug 6, 2011
I am having a problem with my newly purchased Linksys E1000 router, I am having terribly slow network speeds while on that network.
Here are my network speeds with The e1000: (wireless) And here are the speeds with my old wrt54g: (Wireless) Here are the results directly hooked up to the modem: (wired)
I've tried setting the MTU to 1500, did a RMA with Linksys to see if it was a hardware problem, did a firmware update to the e1000, disabled DHCP and SPI, reseted my router and my modem....none of those things have worked
My ISP is comcast and I have a Arris TM502G modem
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Apr 5, 2012
I have an arris modem from the ISP company and it works good, bat it is NO wireless model. So I have purchased arris WITH the wireless capability myself and ISP refused to support it so my guess that I need somehow to clone their old modem to my new one.
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Feb 15, 2011
I've been trying to connect my laptop directly to my Arris modem with an ethernet cable to get on the internet, but for some reason every time I do I have "limited access" and can't get on the internet. I can only seem to get my laptop on the internet while the wireless router is connected to the modem and then either connecting wirelessly or by connecting my laptop to the wireless router with an ethernet cable.I want to connect to the internet without my wireless router, because someone was hacking our router and was apparently doing illegal downloads. We got a cease and desist letter that said our internet will be terminated if it happens again, so I want to connect to the internet without any wireless connections being set up.
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Sep 25, 2012
First of all, this is how my connection looks like:
PC & Xbox 360 -> Router (Linksys WRT54GL with DD-WRT firmware) -> Modem (Arris TM602B) Everything is working just fine, except for every now and then (sometimes a few times per day), when my modem decides to "stop working" for a second or two. I do not know if it is exactly the modem, but i guess that it is.
What happens, is that for a second or two, all the lights on modem stop blinking or turns off, except "Power", "DS" and "US". Those lights stays turned on. After a second or two, all the lights continues working normally.
It would not even be that big of an issue, as i would not mind if my internet radio has stopped working for a second or if i had to wait a second before continuing with browsing the web, but it becomes an annoying issue, while i am playing video games on Xbox Live. This is what causes me to disconnect from an online game, even though, everything works normally after - until it happens again.
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Aug 20, 2012
I just switched ISPs and received a new modem, unfortunately I can't seem to connect my laptop online with this. Everything else connects fine, but something is up with my computer, it connects fine wirelessly to the modem, it just doesn't have a proper internet connection.I'm running windows 7, the modem is an Arris TG862.
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May 6, 2012
Connecting to the internet through my Arris Touchstone TM602G Telephony Modem phase 2 to my custom desktop.
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Aug 17, 2012
I am trying to figure out whats wrong with my parents apple airport router. Its connected into an Arris TM402P/110 cable modem. It randomly stops working, the network is there and shows up fine but you cant connect to it. It might work for a day or 2 and then just stops. I am trying to figure out if there is a configuration issue or the airport hardware is just failing. I am not sure where to start troubleshooting. The event log for the modem isnt much help, the following message shows up occasionally:
No Ranging Response received - T3 time-out
Whats interesting is my mom plugged her desktop right into the cable modem and then after plugging it back into the airport the wireless was working again. Is it possible there is a DHCP issue? If the hardware is failing what would be a good replacement for the airport?
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Mar 25, 2012
Purchased today 26th March 2012, used CD first as warned, followed procedures, will not connect to WAG 160N modem router. WAG160N has MAC restrictions but MAC of WRT160N added, both in wireless and as a computer. Still won´t connect, gets to 85% in wireless connect mode then fails, gets to stage 4 of router recognition and fails, saying check cables. Cables changed to know working ones, still no success. Tried pinging 192.168.1.1 direct from computer with no success, no access to router log-in page at all. WAG 160N has no problems.
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Jun 14, 2011
Do I need to change myArris-TM502G router when changing to a Linksys E4200 Dual-Band modem
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Aug 17, 2012
I have an ARRIS Docsys3 modem from Comcast which has a built in WiFi router. I also have a DIR-655. The Modem is in my office and I have a 100' Ethernet cable running through my attic to my front room where the dir-655 is located.
I use the DIR for WiFi as well I have it connected to my TV and Xbox.I use the ARRIS Modem for WiFi as well I have it connected to another Xbox and a Desktop computer.I want to have everything on 1 network, Dir-655 uses IP address 192.168.0.1-100 and the ARRIS uses ranges 10.0.0.1-100. I want to be able to connect to the dir-655 and have the IP for that connection join up with the 10.0.0... network so that I will be able to transfer files freely throughout the network.
I want everything on one network. Right now when I connect a laptop to the DIR-655, I can not access the printer that is connected to the Desktop on the ARRIS modem. I have to connect to the ARRIS modems WiFi to then use the printer on the desktop.Likewise, I want to use the media extender on the Xbox connected to the DIR-655 with the Desktop connected the the ARRIS modem, but I can not because of the to different networks.
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Oct 25, 2012
I have been trying from last 2 days to connect my Wireless USB Modem (from Telecom operator) to Buffalo's WHR-G300N V2 (Airstation Nfiniti High Power Gigabit Router, Access Point & Bridge) device and to connect to multiple devices using eithernet cable such PC and Vonage adaptor. I get internet connection from Telecom operators wireless USB Modem (which does not have ethernet port,, I use wireless to connect to my laptop), so I want to connect this telecom's USB modem to my Buffalo router which has multi ethernet ports. And use these ethernet ports to connect to my PC, Vonage and other wired devices. I am using Buffalo's WHR-G300N V2 (Airstation Nfiniti High Power Gigabit Router, Access Point & Bridge) to get internet from USB modem.
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Feb 18, 2013
i have an ARRIS TM822 cable modem provided by comcast, in addition i have a linksys e3000 wireless router. what i am trying to accomplish is to bridge the cable modem over to the router. i messaged comcast about this issue and i have attempted what they told me to do, but im not getting any where.
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Feb 6, 2013
My router is a Dlink Model DI-624
My modem is an Arris Model TM502GI don't remember how to set it up. That is what cable goes where & is there anything to do on the PC With WiFi for it to connect with my router?I am 70 years old with a limited knowledge of computer and other electronic gadgets.
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Apr 4, 2012
I seem to be having a problem connecting to the internet via ethernet cable that goes directly to a router. I am currently running off of a crappy wireless card. Ive checked my drivers with device manager and that yielded nothing. I recently reinstalled windows 7 and thats when the problem started. My motherboard is a Amd Athlon II x4 640 (Socket AM3) GA-M74GM-S2.
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Aug 29, 2012
So saturday, my friend and i build my computer. Everything worked just fine that day. Sunday i had no problem connecting to the internet. Sunday is also the day i set up a password for my admin account.
Now when i came back from work monday, i tried to log in to my computer. As it appears, i forgot my password... (same i use on everything, so i must have messed up inputting my pass)
So i did a windows reset, since i had no CD or USB to reset my pass. I tried installing windows, and it appears 'this copy of windows is not genuine'. I thought, okay, no prob, as long as i have all options.
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Oct 9, 2012
I want to connect my satellite receiver to my modem through Ethernet cables. First connect the modem to Ethernet outlet using standard small Ethernet cable.connect Ethernet outlet A to outlet B using Ethernet cable inside the wall.connect outlet B to the receiver using standard small Ethernet cable.I want to know how I make the connection in outlet A and outlet B to make this work.
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Jan 21, 2013
I cannot connect to the WiFi router, an all-in-one modem+router provided by my ISP. Now, I run an Ethernet cord from the router to my computer: the computer works just fine. As of a day ago, though, none of the home's Apple devices will connect to the network, despite reboots, password retypes, and shouting at them. Each device (two phones and an ipad) can identify my network, but they cannot join. Additionally, there is an old laptop that cannot connect anymore.
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Sep 16, 2011
watch netflix on my tv,which has netflix,but has a Ethernet connection,and must use a rj45 cable,can I change it over to a wireless signal,so I won';t have to use a cable?
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Aug 23, 2011
My Motorola SBG901 Modem/Router combo has stopped connecting to the internet. I have done all the troubleshooting with Comcast and with Motorola and it is out of warranty, so I will have to purchase a new one.In the mean time, I wanted to use it only as a wireless router connected to my Scientific Atlanta DPC2100R2 modem. Is there anyway to do this? Is there a way to disable the modem in the SBG901? Simply connecting with the ethernet cords has not worked. I connected the DPC2100 to the SBG901 via ethernet cord. My computer was able to pick up a wireless connection but there is no cable connection.
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Feb 6, 2012
I'm trying to connect my Xbox 360 to Live by bridging my computer's wireless connection. I've done this before for a friend in a different city and it worked fine, and I felt very proud of myself for doing so. However when I try to connect here, the modem won't assign my Xbox an IP address. I've been into ipconfig/all and tried to manually assign the same IP address to the Xbox but to no avail. Same deal with the alternate MAC address option.
To speed things along here's the readout from my ipconfig/all:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:UsersSamsung>ipconfig/all
[Code].....
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Mar 6, 2013
We have a E3200 wireless router but our only connection is wireless. There is no Ethernet connection or cable modem. Presently I am unable to bring up the web page ie...10.100.x.x for entering the id/pw to login. Router is setup with default settings. Is there a setting that needs to be changed from the setup menu or this type of setup will not work with this router.
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Nov 23, 2007
I just switched from DSL to Cable and now i can't get internet to the Linksys router. I can connect to it from a wireless laptop but just not get on the internet I've read other posts about doing the "clone mac" address and doing the power cycle but still cannot get the Linksys to respond. I enabled the WRT54G to clone the mac address and have spent about 10 hours in two days trying to get this to work and looking online, etc....
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Mar 14, 2011
how do you set up an ethernet port for DHCP with a Belkin ADSl modem with wireless G router, model number F5D7632-4?
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Oct 13, 2011
I am using the WRT54G2 connected to a cable modem that requires a PPPoE login. I followed the Service Providers instructions and cloned the modems MAC address to the WRT54G and setup the PPPoE user id and password. I can then plug my PC into one of the Ethernet connections on the back of the WRT54G and everything works as expected. First I connect to the WRT54G2 and then I open a PPPoE connection in my network settings and it logs into the service provider and everything works as expected. But when I connect to the WRT5G2 wirelessly I connect to the AP fine. When I open the same PPPoE connection to the service provider it fails, the message says I have the wrong userid or password or that the protocol is not supported. Of course I know the userid and password is correct because it works when connected with Ethernet cable. I have tried disabling the security on the wireless network but that did not seem to work.The modem is a HomePNA HCNA Voice Endpoint.I am at the latest firmware 1.0.04.
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Nov 26, 2012
i have rented a Flordia condo that has a ARRIS Modem model TM402P-110 that is available for my use to connect my laptop via an Ethernet hard wired connection. I understand that this is also a telephony modem that provides the phone service to the condo. The service provider for both the internet and phone servcice is Brightouse.
Will I have any issues connecting my Linksys E2500 router to this modem should I want to use my laptop wirelessly as well as my other wireless devices.
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Dec 2, 2011
I was very happy working with my WRT610N connected to the ethernetport of my previous internet modem. Recently I had to switch to a new modem CISCO EPC3925. Unfortunately this combination does not work anymore. I don't get an internet connection on my WRT610N anymore. I therefore have to connect all computers (LAN and WIFI) to this EPC3925. Especially for the WIFI I'm not fully happy. My IPAD2 sometimes does not want to connect, a problem which never occurred when connecting to WRT610N.
I probably need to change a setting, but where? In the EPC3925 or in WRT610N?
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Jan 18, 2012
I have DOCSIS 3.0 modem and a Linksys E1000 wireless router with which I get reults from SpeedTest of 8.6 mps down, 1.57 mps up up from 15 mps service from cable provider. Connected to modem via ethernet cable produces 16.0 speeds. Do I need to upgrade the router or are my settings wrong?
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Apr 25, 2013
Currently have a linksys wrt54gs connected to an Arris TG852G/CT. Currently getting poor speed via WIFI for Comcast Xfinity service. The Arris modem is connected directly to the Linksys Wireless Broadband Router via Ethernet. It lists the linksys broadband router as unknown device and does need utilize the 54 mb/s g standard available on this device. I have updated the firmware to 1.52, reseted the Arris gateway to factory defaults, and reset the linksys to factory defaults as well. The IP address is 192.168.1.1 for the linksys/ 10.0.0.1 for the Arris gateway.How do I improve connectivity between the Arris Gateway and the LinkSys broadband router (model WRT54GS ver 6.0)
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Aug 1, 2011
My laptop connected to the LAN for internal access, the LAN is limited access ( limited permission for internet connection), so I bought USB Modem. But when i connect to USB modem I lose my internal connection. ( I want to use LAN for internal access and USB Modem for Internet access at the same time)
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Nov 1, 2011
I have a 2wire modem and I'm using att DSL. The internet was working fine, I went out of town for 2 days, I returned to find my internet wont work. During the time I was out my brother said it hadn't worked for the 2 days. The modem works fine and all lights are green when my desktop is turned off or not connected. It even lets my brother use wireless on his laptop. However, when I turn on my computer or when I connect it to the modem with an ethernet cord, the DSL light will go red and not work.
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