D-Link DIR-600 Modem Can Connect Directly To PC But Not Through Wireless Or Wired Router

Aug 12, 2012

I've been using D-Link DIR-600 wireless router for two months with my ISP, SmartBro. A week ago my internet went down due to heavy rain and technical support had a home visit yesterday to re-activate my internet connection. My net connection came back smoothly using a direct connection from modem to laptop.When I tried to connect the modem to my wifi router, the internet was not detected. Even if I reset the router settings, no internet connection was detected. Initially, I thought there is a problem with my wifi router so I connected the modem to our Edimax wired router but still it could not detect internet access. Every time I open a browser while connected to a router, this message is shown (see attached screenshot).

I tried using another ISP, Wi-Tribe with both wired and wifi routers and everything worked well. So now I assume the problem lies with my SmartBro ISP. I called the ISP hotline but they told me that they do not provide support for router connection problems; only with single, direct connect to a PC.I asked a neighbor IT technician to look into my problem but he too could not solve the problem.

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