Internet Drops When Using Modem And Router?
Apr 15, 2011
My internet will drop permently if i connect my router ot my modem. I have purchased a wireless router and intended to use it with my Iphone and when firends come over with laptops they could use it as well. Because i live on 3 and a half acres i don't need to protect it well it doesn't bother me. For a couple of days it was working fine until i was playing a game and my internet just dropped and i investigated the issue and found when i unplug the router which is connect to my modems first slot (Ethernet cable) the internet will come back on but when i put the cord back in my net drops. ive tried changing the slots and trying different cables.
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Jan 19, 2013
Immediately after a power outage, my internet connection predictably drops after a set period of time or usage. It is either after about 30 min or 5-15 mins of watching Netflix. I have a modem hooked up to a wireless router and use the network on my iPhone, laptop and Roku. Since the problem, I have dropped to just having my laptop connected but this has not worked. The wireless network will disappear after the 5 - 20 mins, the light on the modem and router will show no internet (all other lights are normal). Internet connection will be reestablished if I either unplug both the modem and the router (not just one or the other) OR if I unplug the ethernet line from the modem to the router and plug it directly into my laptop (the internet light on the modem will go from "off" to "on"). Despite internet connection working from transferring from the router to the laptop if I connect it back to the router, the internet lights goes off again (resolves upon unplugging and plugging modem and router back in). The internet has not yet dropped when it is physically plugged into my laptop.
I have tried the following:
-Powercycling (temp fix until it crashes again)
-Plugging into a different outlet (I cannot connect it to a different phone line, only have 1 with DSL. Also, I do not have phone service or cable, just internet via DSL)
-Resetting modem
-Resetting 2 different routers
-Calling ISP, their test of the modem was inconclusive
Again, my wifi does not see my network whenever the internet is dropped or the ethernet cord is unplugged from the modem. The outlets I have it plugged into has some type of electrical issue, two electrical devices have shorted out in the room they are in. I do not think this issue is electrical, everything seems to have constant power (unless the power outage shorted out something in the modem). Below are some details of my modem and router. I will provide any additional info requested. I will gladly buy a new modem but I want to see if it can be fixed first.
My modem: Westell
WireSpeed Dual Connect
Model: A90-210030-04
DSL Statistics
Line State: Up
Modulation: G.DMT-Mode
Data Path: Interleaved
[code].....
Router: Linksys E2000 Internet Connection Type: Automatic Config - DHCP (I tried PPPoE and it never got a valid IP address from my ISP)
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Dec 17, 2012
In the past week I have been getting totally random disconnects from my modem. Sometimes it works great, other times it will essentially cease to function as it tries to sync to bells lines, it seems to be worse at night from what I've seen. I have called my ISP over 4 times, had 3 separate techs come to my house and replace everything from the router to the Internet port down the road.The only thing that has not been replaced is the actual phone jack in my wall but every tech has looked at it and said its functioning fine. I am at a loss, and on the verge of canceling my service with my ISP at this point. Problem is I cannot get rogers for various reasons, so bell is my only option for high speed internet, so canceling with them sorts leaves me high and dry.
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Jul 17, 2012
My internet connection drops every 10-30 minutes and reconnects. The modem seems to reset (every light except the power one). I have a Zoom model 5241 modem. Additionally, I cannot access my modem's status page [URL]. It's as if I'm trying to access a site that doesn't exist. Comcast sent a tech who replaced a splitter, but that didn't work.
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Apr 5, 2013
My router drops my internet connection at least once a day. When the router does this, my wireless network connection disappears from the network list. I have to disconnect router from plug and plug it back in to work again. If I hard-wire laptop to router or modem, I still do not get internet unless I unplug and re-plug router.
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Apr 9, 2013
This issue has been going on for a few weeks now, i will be using the internet and it will suddenly drop out. My computer is connected to my router, this connection is fine it is just the INTERNET connection that drops out. When this happens all of the computers on the network are affected.
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Feb 1, 2011
my DSL G604T router is constantly dropping out of the internet . I have 2 notebooks and 2 desktops accessing the router, but not at the same time. The drop out occurs even if only one of the computers is on, usually the ASUS emachines E525. On the ASUS, I am running Windows 7 Home on the ASUS with Avast Antivirus and firewall. I use Opera 11.01. I have reset and reinstalled the router (using 10.1.1.1) but this hasn't worked.
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Jul 23, 2009
I have had the DIR-825 since the beginning of the year connected to AT&T DSL Internet 3GB. I just upgraded to their 6GB download speed and didn't see any change in speed and suddenly I couldn't view my SlingBox anymore outside the house. I connected one computer directly to the modem, ran the AT&T speed test and got >5GB download and @700 upload. Wired via 1GB network back to the router, ran the speed test and it dropped to @4GB download and 120 upload.
I called AT&T, they checked everything, and said there was nothing wrong. I then spent almost an hour on the phone with D-Link including getting passed to 3rd level support. I knew something was wrong when the guy told me that since it was only a 1GB router, I shouldn't expect to get faster than 1GB Internet download.
The router is still running the 1.00 firmware and these are the changes they made me try so it's still sitting at these settings:
- Change the WAN from Auto 10/100 to 100 only.
- Change MTU to 1482 in my PPPoE settings
- Change Firewall Settings to turn SPI off. He said the router is still providing a firewall though.
He wanted me to download the 1.01 firmware but I balked and he said it probably wouldn't do any good. It ended with him wanting me to call AT&T back and set the modem to bridge mode. I then need to call them back and set the PPPoE again. This 3rd level support guy was very rude and am hoping to avoid calling them again.
Before I go through the hassle of calling AT&T and trying this bridge mode, or has the Elite 6GB service from AT&T and are having it work correctly.
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Mar 5, 2011
I have a Motorola surfboard sb5101. Provider is comcast.I have never had any problem with my equipment until now. Here is whats going on. I bought a used sb5101 a week ago so that I would not have to pay the rental fee anymore. Comcast activated it, and it worked fine for a week or two. The other night I got disconnected from XBOX live randomly in the middle of a game. Thought maybe just a hickup, no biggie. Well it happened 3 more times in a few hours, then again the next day.So thinking maybe this used modem is bad, I plugged back in the rental from comcast which I still had. Worked fine for a while, then the same thing, random dissconnects after 10 min, 30 min, 2 hrs into a game...etcOn both modems, the 1st and 4th green light are solid, the 2nd and 3rd green light are flashing when the connection from LIVE drops.So I'm starting to think know that neither of the modems are bad. I then try going directly to the modem instead of the router, never had any problems with the router but figured I try.I even went into the attic and got rid of the 4 way splitter that feeds cable into all the bedrooms and put in a 2 way instead hooking up only the cable line im using for xbox. Thought maybe the signal is getting degraded to bad, eventhough never had a problem before.So now I'm practically hooked up right to the line coming off the street, ethernet cord plugged directly into the modem, no router. Still dropping connections randomly with same 2nd and 3rd light flashing.The connection needs to be completely stable for multiple hours.Also, I called comcast when I had to reactivate the rental modem, so they did refreshed that modem and reactivate it, but still had the disconnects the next day.
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Oct 15, 2012
For some reason, a couple of days from today, my Cisco wrt54g2 drops ip assigned by Motorola modem.It gets it back after a while (10 mins) and works for another 15 minutes.
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May 13, 2012
I have a problem with my internet connection. It started some weeks ago and i called my ISP , they checked my phone line and they said that everything is working correctly.They said that the problem might be my router.I bought a new router ( ZTE ZXV10 W300 V5.2 ) but the problem persists. I changed all the cables tried using the internet without any telephone device connected to my phone line , i changed antivirus program ( from norton to avast ) It just wont stop dropping! My ISP told me that the problem might be a program from my computer.Note that the connection mostly drops when im playing online games but it drops when im surfing too.By the way, can the reason of the internet drops be a virus? url...[code]
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Jan 23, 2013
Region : Australia
Model : TD-VG3631
Hardware Version : V1
Firmware Version : TD-VG3631_V1_130108
ISP : iinet
I have set up this modem correctly as it will occasionally sync and internet will be connected for a short time 5-10 seconds then loses sync.Have asked ISP to check line and they say it is fine. I have upgraded to current firmware but same result.I purchased for wireless N and print server features.Have reverted back to 4+ year old Netgear DG834GV which works perfectly with same cabling, filter etc. ISP suggest connect VG3631 on ADSL 1 but if I need to do that I may as well take it back and buy a cheaper wireless AP.I also set my existing Netgear as modem only and connected to EWAN port of VG3631 and it did the same thing (kept dropping connection), this suggests that it is a VG3631 hardware or software problem (completely separate to DSL/Line issues).
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Sep 4, 2011
I have a Motorola modem SURFBoard SB4200, along with a wireless Linksys router that connects to that modem. The router works normally but the modem often dies and restarts itself after about 1-2 minutes.
What could be causing this problem? How should I start debugging it?
Could an excessive amount of network traffic be bringing down the modem? Are there any tools that can monitor the modem?
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Sep 14, 2011
My Linksys Router WRT54G has recently (yesterday) started dropping the internet after being online for a few hours.The current setup has been in place for several years. I started with the Broadband provider and they verified that the signal and cable modem is working properly. My own tests back this up. At first I simply reset the router. Unplugged it for 30 seconds and plugged it back in. Internet is back. Then I tried resetting the cable modem and the router. This works as well but the problem presists. Resetting the router alone has the same affect.So, something with the router is causing it to drop the internet. The network does not drop however. I can still use my network drive and the computers indicate a network with no internet connection.
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Oct 19, 2011
Ive had the WRT160Nv3 for a while and its all been great but recently ive had some issues.Im not sure if this is my ISP but the connection to the router drops out or i lose connection to the internet.I thought the firmware was out of date so i updated to 3.03 from 3.02 and it doesnt seem to fix the problem. what it did was create new problem. now when you edit settings it says >> JAVASCRIPT; true or if i try to edit port forwording it wont save the data i enter.This was all brought to my attention when I tried to connect to my wireless and my SSID was not what i set it as, the router had some way been reset. could something of happened to the router for it to be acting all crazy.
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Sep 8, 2011
Wired computer runs XP sp3. Wireless runs Ubuntu 10.04. Hooked to Embarq DSL modem. Setup worked flawlessly for a year or more. Now the router is sporadically dropping the internet connection for both PCs. I haven't discovered how to guarantee an immediate reconnection so the desktop is now connected directly to the modem. The modem is apparently stable as I'm not losing the internet connection. When the router is in the circuit, the internet connection may or may not appear shortly.
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Jul 17, 2012
We recently purchased a Linksys E3200 router, because our old router didn't take advantage of our internet speed. The router works fine, though the internet speeds again isn't as much as expected.
With a wired connection, we only get 80 Mbit/s of our full 120 Mbit/s, according to Speedtest.net. The Cisco Connect built-in speed test is even worse; only 40 Mbit/s. When we directly plug the computer into the modem, we get the full 120 Mbit/s, which indicates that the modem does have the connection speed. The router just doesn't give it to the computers attached.
I don't know about my wireless speed, as my wireless card in the laptop clearly is the bottleneck (it can only connect at 65 Mbit/s). Atheros AR9285 ftw.
We tried different cables, the one included with the router gives the same speed.
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Jan 5, 2011
I'm using a SMC2804WBRP-G router connected to my ADSL-modem. Usually there are two computers connected to this router: a win7 ultimate desktop(wired) and a macbook air (wireless). Both working absolutely fine and never caused any connection drops as far as I know.
A new room mate moved in last month and each time she starts up her win7 home laptop the router looses the internet connection. The laptop is on a wired connection.
The first time she connected to my router, the connection dropped every 2 mins. To find out whats wrong with her machine I disabled all unnecessary services etc. besides the anti virus software. That worked to eliminate almost all of those periodic connection drops. But the start up drop remained and I've got the feeling that the router is still loosing connection from time to time.
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Nov 29, 2011
I have a brand new E4200 with two desktop computers using it with no problems. I also have a work Thinkpad laptop that I use a couple of times a week from home. Since day one of installing the new router, I have experienced the blue screen of death numerous times during the day (the number of times varies from 1 to 6 on a really bad day). I believe this is happening when I lose my connection to the router. I can see it trying to reestablish itself but the VPN will drop the connrection before it has a chance. I never lost my VPN connection until the day I installed the new router. Yesterday, at least one time it was unable to reestablish connectivity with the router and I had to reboot the laptop to get it connected. Could this have something to do with the IP address? I do not have any issues with the laptop when I am at work using a docking station.
So, I am wondering why I am constantly losing connectivity on the laptop only. The laptop has Windows XP and I am using AT&T Global Network Client to access the work network. Is there a setting somewhere that will fix this? Our IT folks rebuilt my laptop and I am still experiencing the same problem. I checked and I have the current version of the firmware for the router.
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Dec 27, 2011
I have an E2500 with the latest firmware upgrade (1.0.03). My configuration is simple, I have a fixed IP from my ISP with fixed DNS servers. I have one computer connected via cable and one connected via wireless and a laptop that gets connected on occasion wirelessly as well. I also have an android phone that I sometimes have the networking turned on and sometimes not. That doesn't seem to be affecting the router either as I've lost connections under both circumstances. The only thing I have different is I clone the MAC address as the ISP has my IP linked to my old Linksys MAC.
The problem is I randomly lose connection to the internet, the home network is still up it's just the internet goes down. I could be on the computer or not, sometimes while browsing sometimes after I browse for a while sometimes before I get started. Fortunately its not happened during one of my online games but it has happened just after I log off the game. It usually happens a couple of times a day.
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Apr 13, 2012
I'm using a refurbished E4200 that's connected to a SpeedStream 5360 modem to establish an Internet Connection over PPoE (ATT DSL). Connected to Ethernet ports I also have a NAS and an Airtport Express (with wireless off - it's only there for AirTunes/AirPlay).I'm getting Internet drop offs and then completely lose the WiFi, about every other day.E4200 drops Interaction Connection (PPoE)
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Apr 26, 2012
My ISP provides me internet by pppoe connection.When testing the connection with the router i get 30 mbps.When testing the conection without the router, cable conected to laptop i get 60 mpbs.
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Jan 6, 2012
my E2500 drops the internet connection randomly. I have no issues with wired or wireless access to the home network (sharing files, sharing printers etc...). To fix the problem I log into the router and do a soft reboot from the status page.
I posted this earlier and the only response I received was a cut and paste answer to make some changes to my wireless settings. Seriously doubting the relevance of the post I made the changes anyway and as expected nothing changed, the router still loses access to the internet without any warning. When I replied that I hadn't thought that that was the problem but that I HAD made the changes mentioned and as I expected it DIDN'T work I get no response.
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Jan 14, 2011
2 brand new routers (BEFSR41 v4.3) Firmware - 2.00.4 Build 8, 10-19-2010 - both same problems:Frequent Internet drops, daily resets required.I'm 99.9% sure there's either a defect in this model, or a serious screwup in this firmware.My router uses an IP address, with DHCP off. Also, we have cable modem. Plugging in directly to cable modem works fine.I am an experienced network admin, so refrain from the usual reset / try again response. Have there been many issues with this model and / or firmware? Have there been many returns?
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Sep 12, 2011
For several years I was connected to the internet via a USB modem (with TalkTalk being my ISP), however, after purchasing a laptop with Wi-Fi for my partner's daughter, decided it was time to get a router so we could all use the internet.I purchased a Netgear N150 Wireless ADSL2+ Modem Router, model DGN1000, connected (via ethernet as the desktop has no wireless receiver) and installed it as per instructions supplied.However since that point I have been unable to connect to the internet on my desktop through the router. Wireless devices (several laptops, iPhones and games consoles) have no issues whatsoever in connecting and using the internet.
At first the desktop kept saying that I had "limited or no connectivity" which I eventually sorted out, there was some kind of issue with my IP address, but I can't remember what now. Now I when I try to load any website, Internet explorer tells me it couldn't load the page due to .... Google Chrome is more specific and tells me that the DNS lookup failed. I have tried updating the ethernet controller driver, using the 'flushdns' command, and after discovering many other people on TalkTalk tech forums having similar DNS issues, tried using DNS addresses that were suggested by both their support staff and members of the public (i.e. Google's DNS 8.8.8.8), and still nothing. If I reconnect my USB modem I can connect to the internet no problem, but I'd prefer to only have one modem on the go.I am running a HP Pavilion with Win XP (SP2), and all the laptops that have connected wirelessly (including the one I'm using now) are running Vista.
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Feb 28, 2011
The inet was working through the router (we get it off our neighbours), now our neighbour is our grandad and he doesnt use the internet (his daughters do but they left home). So we decided to take the router around to our house because the signal would always be very weak in our house (but it worked.) So we connected an ethernet cable, that goes through the roof of both houses attics and into my room, and plugged the router in there. back in the other house, the wire is going into the modem.
So we have the modem in one house, with a big wire going to my house into the router. We turn it on and it works, for like 3 seconds then suddenly, we get the message "No internet access" and "limited internet access" on our XP and windows 7 laptops. On the windows 7 it shows a small yellow triangle symbol with an exclamation mark on the bars too.So I tried turning off firewall, and resetting router and all that, plugging it into modem (which I'm doing now) and have narrowed it down to something to do with the routers settings, because it works fine through the modem. and its nothing to do with the router being in the other house because we even brough the router back and its doing the same thing.I dont understand why something would go wrong just by unplugging the router because nothing was changed. Anyway I tried johnwills steps and here are my results from both my XP and windows 7,
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:Documents and Settingsme>IPCONFIG/ALL[code]......
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Apr 22, 2011
I have asked this question to an internet service provider and 2 different techs at two differnt computer stores and no one has an answer for me. What is happening is just a few computers you plug them into dsl just through the modem the phone company uses and you cannont get on the internet, you get no internet connection, But you plug the same computer into a router that is connected even to the same modem to get the dsl and it will work right away. Now I understand that the router acts as a dhcp server and the computer is getting its ip address from it, but why won't it pick up one from the modem without the router? When this happens and it is not very often you can use the same modem with the same cabling and plug in another computer and it will get online right away so it is not the modem that is bad and not the cabling.
We had this problem about a year ago with like 5 computers. would not get on dsl, online through the telephone companies modem how ever you would use the same modem and plug it into a router and you could get online right away. At that time the telephone company had a real old DHCP server and the date and time and everything was wrong on it I suppose the battery was bad but they did away with it and use a differnt one going through Netins internet service provider. At that time before they did away with the dhcp server I had called netins and told them the problem they didn't no what was wrong and like I said I spoke with two other techs from two other computer stores and they had never heard of the problem, well now he is having the same problem with two laptops, I was just there today and saw they couldn't get online but you could plug another laptop into the same modem and it would get online with no problem, I took the laptop home and hooked it through my router and it got online right away. So I told him I tnought it was something with there dhcp server that the laptop wasn't getting an ip address from it but then why would another laptop getting plugged into the same modem in a few min get right online.
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May 20, 2012
Last night Comcast reset our modem (from afar) so we could get a free movie to work. After that, we got the movie but my wireless internet now does not work. I can connect when attached to the cable modem but when I plug into the router I don't have access to internet.The router is plugged in and all lights are working (it acts normally otherwise). Also, our landline phone (which is in the bundle of the cable connection) does not work either.Comcast is willing to look at the phone but refuses to get involved in the wireless thing.What the heck is wrong?
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Feb 15, 2013
I can connect to the Internet when my laptop's connected directly to the modem but not through my wireless router. My laptop can connect to the router, but then I have no Internet access. (I've tried resetting my router and modem.[CODE]
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Dec 8, 2011
I have a Netgear N router that worked fine with our old modem we recently revamped our modem to the Motorola Surfboard Extreme and it won't allow the router to connect to the internet.
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Dec 12, 2011
My main Internet connection is a frontier modem /router It is on the main level of the house. In the basement I am trying to set up the cisco E3000 through an Ethernet cable.
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Feb 8, 2011
i have a wireless usb to get internet on my windows vista laptop...and i need to share internet with other computer with my wireless router so how i can do it ?
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Jun 14, 2011
I have a just dumped my landline broadband for 3g wireless. I have: a e169 usb stick a siemens speedstream 6520 router (one pc) a wifly-city wifi usb adapoter. (other pc) laptop (built in wifi)
i can file/printer share no worries but can't share the internet connection. I've tried everything I can think of!
I'm using: mobile partner dashboard 16.001.06.01.500 xp 32bit on all systems
tried enabling share this internet connection. tried setting up ad-hoc. Tried manual ip settings.
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