Red Internet Light On Netgear DGN1000?

Jan 15, 2012

last Monday night, out internet just stopped working completely. We had an older Livebox (Inventel) and after phoning tech support, we were told it was a problem with the router. The problem was with the "@" symbol flashing about once a second. Anyway, they sent over a new router. This was the netgear1000. We set it up and the Internet light stayed red - all the other lights that are meant to be green are green.. We checked the details against what was on the personal detail card they sent over with the router and all of that was correct. It even shows the upload and download speed even though we cannot connect to the internet. When I check the status, it states that the LCP is ready to come up or something along those lines and that the CHAP authentication failed. I phoned them up again and they couldn't solve the problem so it's being moved up to a different department apparently. Anyway, I don't get how it can be an error with the username and password if my old router just stopped working with nothing being changed. The phone line is fine and the tech guy even changed our password.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 458067 MB, Free - 369650 MB; D: Total - 14607 MB, Free - 1626 MB; E: Total - 4055 MB, Free - 1103 MB;
Motherboard: Hewlett-Packard, 1693
Antivirus: avast! Antivirus, Updated and Enabled

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