Computer Looking For Wrong Service Provider

Feb 25, 2012

My folks have Time Warner (Roadrunner) Internet service. They power-down their Dell every night. When they shut down last night they had no problems and were running Time Warner (Roadrunner). When they booted the computer this morning the computer is trying to connect to Adelphia.

They changed nothing. The wiring to the computer was not compromised in any way.

Time Warner tried to "ping" their modem and could not "see" the modem. They think it is a line problem - but the fact that the computer is looking to connect to an alternate service provider makes me think that it is possibly a problem with a setting in the computer.

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