Computer Lost Internet Connections

Dec 23, 2011

The computer lost internet connections. Other computers in the house are fine with wireless and the direct connection.This computer I am working on is the one directly connected (not wireless).I tried the connection on other computers and it works.When troubleshooting, it indicates it lost the drivers so we downloaded the correct drivers and installed them on the computer. It indicates it has the updated drivers now. Funny thing is when you start of the computer the error message on the screen is Installation or Upgrade Error A problem occurred during the upgrade process.you must restart your computer. After it restarts, the Webroot upgrade resumes.I am concerned as my daughters computer has the same error message but her Internet connection still works.Seemed to me that Webroot could be a potential problem. Since we can't download the latest version (no internet and can't use disc we have as it tells us it is outdated) I tried to uninstall using WMPinfo.xml to finish the uninstall.I got an error that indicated - "The InstallAware Wizard for Webroot Software has failed: "WRConsumerService stop failed with error 2 and kill failed with error 128". If you continue to have trouble, please click the link below for assistance. And the link is titled Uninstall but without internet it is worthless. It uninstalled the Webroot SecureAnywhere file but it doesn't remove the Webroot Software. [code]

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