Linksys Wireless Router :: E4500 - Unable To Install Cisco Connect Software From CD
Apr 29, 2012
Just purchased the E4500 today and install failed on both machines. Install starts and then fails to finish.I have contacted support via chat and was given manual instructions and the router will not connect to either machine.Are there known issues with the Cisco Connect software not installing?
The chat support person finally dropped out of the chat and the router remains in an unusable state.I currently had to cable wired connection of laptop to get an internet connection.
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Jul 4, 2012
Since the upgrade by Cisco I can only see Win7 PC's on the network. I can not see the USB drive attached to the E4500, nor can I see my Media server which is Linux based nor any Win XP computuers.
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Oct 31, 2012
E4500 local network IP is 10.10.XXX.XXX and the DHCP server also starts with this subnet. My network is 192.168.XXX.XXX based but if I manually chahge the routers IP I can no longer access it. I do not use DHCP as this is in bridge mode. Why is this setup this way...CCC?
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Dec 11, 2012
I just got a new E4500 and plugged a blank 2TB drive into it (Windows shows it is formatted NTFS) which was originally plugged into my WRT-610. I'm moving my media files and when it hits a 50+GB video it reports that there is not enough space to move the file. Smaller files are moving just fine.
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Nov 1, 2012
I see I have 2.1.39.144146 but I don't see that version on the download page?
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Oct 2, 2012
i sold off my e4200 & brought a e4500 .The e4200 has had a 2 TB W.D external drive attached ,i stream movies to a sat pvr in the .ts format .The problem is i set the e4500 up & it deleted my .ts files not once but 3 times.when i brought the e4500 i did roll the firmware back to the classic non cloud firmware.the third time i had turned the router off & once swtiched back on my files were gone .should i safely remove the drive from the set up ? what if i have a power failure?
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Feb 14, 2013
I just bought a Linksys E4500. I would like some support to configure the settings regarding the 5 Ghz Bandwidth.I need to fill out the cells for Server Radius IP and port.Which are the best setting for this section?
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Mar 31, 2013
My e4500 seems to be blocking my nhl gamecenter apps from playing live video on Ipad and I phones..nhl support tells me it is setting in router.?
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Oct 31, 2012
I have linksys E4500 and I would like to be able to see the website visited vs ip address.Is there a way to enable same or achive same via parental controls.Again I do not want to block a website but monitor which websites are visited. Is this achievable via router or an additional software/hardware required to be used with router
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Dec 31, 2012
Not sure if I have a defective router, but if I unplug it I then need to wait at least a half hour to plug it back in. Anytime sooner and it won't broadcast a SSID or connect to the modem. This is a huge inconvenience if you want to change router settings and then you need to restart.
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Oct 13, 2012
Latest firmware with CCC corrupted after power outage. I reseet the e4500 several times and tried to reload the firmware and still no good. Only way I got it back up is to install the older non-CCC version 2.37. Strange all was fine until the power outage. Not sure if I should even bother to upgrade to 2.38 again.
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Oct 15, 2012
due to location issues, I have to use the E4500 as a 2nd router. I have a Netgear router setup as the primary router connected to the internet, this acts as my firewall. The E4500 connected to the netgear and it route all traffic fine. The only issue I have is port forwarding to E4500. I've setup the FTP server on the E4500 and can access it via the internal network. Then on the netgear I forward the FTP port 21to the E4500. But it doesn't seem to work.
I know when I forward all my other ports, it works just fine. If I setup a FTP server on an other machine and forward that the port it works, just not the E4500. I've disabled all firewall settings on the E4500, and still nothing.
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Dec 18, 2010
Alright, the computer I had cisco connect on crashed. I got a new computer and I'm trying to install Cisco connect using the downloaded version and I can't install it because it requests the password of the router, which i do not know. This is because I've lost the CD copy of Cisco connect. I've tried resetting the router itself by pressing the red reset button
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Dec 1, 2010
I simply, can't install Cisco Connect. I want to because it has the parental controls and guest SSID controls. When I try to install, the progress bar get's to 25% and then stops - the next screen says "Our Customer Support team can help. Your router was not successfully setup." I reset the modem and have my computer plugged in to port 1 while I try to install the software. I have been able to setup the router manually. It works great. My issue is that I can't install Cisco Connect desktop software for Mac.
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Jan 17, 2012
I have a WRT54GS which works fine with Linux both from both wired and wireless computers using Linux. But I reinstalled Win XP and now I can't reestablish a connection following the EasyLink advisor. I did have a connection under Win XP before.
The last instruction on the Easylink advisor tells me to look for something marked "local" I don't find that word on the screen.
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May 26, 2011
Whenever I try to install the drivers for the adapter normally, Windows 7x64 gives me a message that the device name "Compact Wireless-G USB Network Adapter" already exists and is in use, preventing me from installing the wireless driver properly. In order to get around it, I changed all "Compact Wireless-G USB Network Adapter" fields into "Compact Wireless-G USB Network Adapter B" in the netr28ux.inf file to make the driver install under a different name.I tried everything I can to remove all evidence of linksys drivers from my computer, uninstalling and removing driverstore with pnputil.exe, but I cannot seem to find the originating files to uninstall.For now the way I edited the netr28ux.inf file works, but I'd rather be able to install the driver as intended.
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Oct 12, 2010
I purchased the AE1000 wireless adapter for use with my Linksys WRT54G router. I first tried to install by loading the CD, which went so far as the "Insert your adapter into a USB port" screen. The Windows "processing" circle spun for about twenty minutes, then I was prompted to "insert the wireless adapter" once more. Rinse, repeat. I absolutely cannot get past this step. I scoured the web for an answer and turned up little. I uninstalled my antivirus and firewall software, made certain that files associated with my prior adapter were removed, tried varying USB ports (all 2.0) on my desktop, and had no success. Today, I exchanged the adapter for a replacement, and I'm encountering all of the same difficulties.
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Jan 17, 2013
I recently installed a fresh Win7 Ultimate on my PC. I have done this many times, but nothing like this has happened.I have a problem connecting to the internet from my laptop. This is a screenshot of my Device ManagerThe diagnostic tools and built-in problem solving tools do nothing, as usual.
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Mar 3, 2011
I have a Cisco Linksys router that I have been using for about 6 weeks just fine with Windows Vista on an Acer Laptop. We had some power outages (about 3, less than 30mins each) and the internet was down for nearly 48 hours early this week. Now that it is up, I was able to connect to my router for a few hours. When I shut my laptop off and about 2 hours later tried to access the web again, I found that I couldn't unless I hardwired from the modem.I've done the windows repair network connection and the Cisco Network Magic fix- (It says things like flushing DNS cache while doing its thing). Both say my network key is wrong. No one else in the house could have changed it, I was the only one home.I've power cycled both the router and modem. I've turned my laptop off and rebooted. I used the manufacturers settings to try to go in and see what happened. I can't type the router's direct IP and get into like it says I should in Firefox.
The one thing I've noticed is that prior to the outage- my router had a "name" that I named it, while now it's back to linksys_numbers_letters. However, I was still able to connect after the outage at the beginning.
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Sep 21, 2011
So here is the issue:
When I connect my modem directly to my computer (modem > computer) it works just fine, internet connects and everything through the direct ethernet connection.But when I connect the modem to the router and then try to connect wireless with any other computer (modem > router > wireless) nothing works. Not even when I have it connected directly from the router to the ethernet on the main computer. (Which has ALWAYS worked until now.
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Oct 2, 2012
Just purchased a ea4500 router. Have setup multiple computers/devices already and works great. This computer (HP dv6000 running Win Vista home prem) however will not connect to the internet. It states that it is connected to the router (computer sees router), using the cloud connect app on my iphone i can see this computer, but will not allow access to the internet (local connection only). It works fine with the wired connection. When attempting to use the cloud connect software, it says it was unable to complete the install. Have attempted trying while connected by wire as well, same result. Have deleted the wireless connection and allowed software to find connection, still same result, cannot install. Wireless worked perfectly with previous router (WRT54G) three days ago.
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Feb 15, 2013
My e1000 was working fine until it was accidentally unplugged. Now it doesn't work. I downloaded the set up program from the site and tried to run it, but it does not recognize an internet connection when I have the modem connected to the router and the router connected to the PC. The internet works when I connect the modem directly to the PC. I have unplugged everything and restarted the PC several times and tried running the software again, but no dice.
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Sep 8, 2010
I my parents have a WRT54G linksys router, they have a DSL modem. Everything was working fine with the wireless network until one random day POOF! the wireless no longer would connect on laptops. However, the internet is working just fine with the computer that is hardwired up throught the router. Since this is working it lets me know that the router is working fine and routing the connection through hardwire. Hard wired works on laptops but all laptops are unable to join the network and most of the time it will not show up in the list of available networks.Even my iphone wont connect saying unable to join network. We bought a brand new linksys router and same problem. I then took his old router to my house and hooked it up...and WOW it works as it should all devices can connect...even my iphone.
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Apr 13, 2013
I just bought the EA6500 last week. Had to RMA it on Monday and got the new one today. The issue still persists. The power light is constantly blinking and my computer is unable to obtain an IP address from it. I contacted tech support and was unable to get the issue resolved so I had it exchanged believing it was defective. The new one does the same thing. When I connect my computer to it, the light on my Ethernet port stays a solid orange instead of green like it does for my usual router. The Cisco light is constantly blinking.
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Feb 20, 2010
Checked cable router (brighthouse), working. Router (all lights on but network traffic flashing indicates one way traffic). So I go to my wife's computer. It too has no connection. I open my laptop to connect to the wireless, IT WORKS! Pull power on Cable Modem and Router, wait 60 secs, power up Cable Modem and then power up Router (I know it wasn't nec to do modem but I wanted a clean start). Wireless is still working, no LAN. I can't even connect 192.168.1.1. Linksys software says it can't detect the modem. Reset time, hit the magic button in the back and sure enough everything stops working (which I figured). Still can't connect to it, and now I've lost wireless. I connect computer directly to Cable Modem and type this message. Seems to me that Router has failed.
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Aug 19, 2011
I bought a AE2500 adapter recently and attempted to install the Cisco Connect software. It gets to the point of connecting the device to the wireless, then crashes. I noticed that as I plugged the device in, it was recognised and activated without running the software at all; at the time of the software trying to connect the device, it's already connected.Just in case it was a matter of an old version of the driver and Cisco Connect software, I went online to the website and downloaded both the most recent driver and the latest version of Cisco Connect. The Cisco Connect crashed just like the version on the CD, and the driver said it was already the latest version and wouldn't install.So I tried the direct chat option. I spoke to two people. One of them lead me to give them a lot of information, then began asking me about my router... and promptly forgot about the adapter. They even had me on the path to resetting and installing software for the router I'm connected to, which isn't mine. Then the chat session crashed. why the Cisco Connect program keeps repeatedly crashing, and how I can stop it from doing so. As it stands, I think the adapter is overloading the memory on my computer and causing blue screens; I've been getting them ever since I connected the adapter. I think it might have something to do with my computer automatically detecting and activating the device when it's plugged in, but I'm not sure.
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Aug 13, 2012
Due to some reason I had to reset my linksys router WRT54G and now I am not able to connect to internet using my router. I tried coupld of settings followings some suggestion over internet sites but doesn't work for me. Still I get no network access message.
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Dec 14, 2011
Im running a linksys wireless router, WRT54G V6 with firmware 1.02.8. It worked before I moved after I moved I can't connect via wireless. hard line works. i've tried resting to factor, i've tried not using ses, not using custom ssid. I've rest it like 5 times retarted the computers. I've hit the little cisco systems button on the front, this makes it work for a few minutes. When I hit the button it will go out then come back on white, and blink around 1-2 blinks per second, it will do this for maybe 1-2min. then stops and changes back to orange. and i get nothing from it. the WLAN light is on like it's working but I cannot detect it with my desktop or laptop, can i can detect 3 other routers around me. I've tried pretty much everything i know to do, tried flashing it, updating, about the only option i have left is throwing it out the window.
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Oct 9, 2011
I've had my E3000 for almost a year now and it's been great - until recently. Latencies have become patchy for some users and most surprisingly, the 5GHz network has stopped using two channels. I did a 30/30/30 reset on it a few minutes ago and re-configured the whole thing. It's set to use 40MHz Only and WPA2 Personal, but speeds at the physical layer are still just 144 Mbps and in the web interface's Status page it clearly says "20 MHz".
Why might this be? It was fine for so long, only to refuse to use two channels now. I've checked what the other wireless networks in my area are like, and none of them are even 5GHz-capable as far as I can tell, so the relevant spectrum shouldn't be overcrowded. It's rather nice to have the two channels for NAS transfers and streaming and such.
After manually specifying a base channel (48 at the moment), it actually kicks into 40MHz. The problem is now that my clients, both using a WUSB600N, are getting "Unable to connect to (SSID)" pretty much instantly after clicking the network in Windows.
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Sep 15, 2012
I just upgraded my router from an old wireless54G to an E1200.The wireless device I have on my Sony Viao PCG GRT-240G laptop is LAN-Express AS IEEE 802.11g miniPCI Adapter
-Initially I couldn't connect at all with this machine (however the other two newer laptops could) so I contacted the Linksys tech and he advised I should upgrade my laptop driver
-After much research about this I found a common fix was to upgraded drivers from the 2004 sony driver to atheros_wifi_9.2.0.480 drivers.
-After I did the upgrade I can connect to the router on the guest account and use the internet
However, on the Main account I can connect to the router but I have no internet connectionGoogle chrome gives error belowThe server at [url]... can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.How can I use one part of the network but not the other part? Shouldn't both the guest & main accounts use DNS lookup?
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Aug 23, 2011
I'm using E4200 with latest 1.0.02 firmware and found I can not connect to VPN with my iPhone4 by WiFi.Googled a bit and found it's a common problem for Cisco routers when wireless devices can not connect to VPN but wired ones connects with no problems.\
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Apr 30, 2013
I have a few devices I cannot connect to my router or modem but my ps3 and 2 xboxes are connected. I have easy link and I try to add devices to it but it doesn't show me the same options it did before when I added my ps3, and ipod. Now I can't connect my psp or any phone to it, I have the WRT54GS v7.2, those are my only problems with the router nothing.
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Dec 13, 2011
I have had this router with no real problems for the past 2 years. As of now I can't connect to the internet through the router wired or wirelessly. I have tried all the hard resets and other tricks. I can go straight from my internet connection to my computer and it works fine. Once I go through the router using a lan cord all I get is limited or no connectivity. I have tried to access the router set up using the 192.68. etc but can't just states invalid address. Anything else to try or is this thing bricked ?
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