Wireless Network Connection Will Not Connect

Oct 24, 2012

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.26GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 2047 Mb
Graphics Card: NVIDIA Quadro FX Go1400, 256 Mb
Hard Drives: C: Total - 95393 MB, Free - 51699 MB;
Motherboard: Dell Inc.,
Antivirus: Norton AntiVirus Online, Updated: Yes, On-Demand Scanner: Enabled

I recently upgraded my internet to a faster speed. I received a new router. I am able to connect my laptop via ethernet connection without any issues. I am able to connect my laptop wirelessly both at work and at school. I am unable to connect wirelessly at home. I can connect my stand alone computer to my internet connection. I am also able to connect my smart phone to this connection. When I attempt to log into the internet connection I enter the passphrase as instructed the entire screen goes blank and when I try to reconnect the computer is automatically entering a different passphrase and gives me a message "waiting for network" then it disappears and I am not connected - when I attemp to correct the passphase it will not store the new setting. I have tried updating the driver - changing the passphrase - restarting the computer, I have used the diagnostic check provided by Century Link and spent over 4 hours on the phone with them trying various things without any connection.

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Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:Windowssystem32>ipconfig /all

Windows IP Configuration
Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No

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