Nov 10, 2011
when I made the purchase for Linksys X3000. However, when I reached home and tried to use it. It auto reboot every 1 or 2 mins of usage. It's not just wireless affected but the whole thing rebooted. Reflash the fimware doesn't makes much different. Did a Standard 30-30-30 reset didn't solve any problem. Logged the case and informed linksys customer service that I'll go down to the retail shop for replacement. Case ID Given.On the 8th Nov, I went back to the retailer shop and proceed to get a replacement. The shop was fine, they allowed for one on one replacement. However problem persist. This time it got worse, when I tried to flash the firmware, it got stuck at 98% for half an hour. So I got it rebooted. Next, It can't boot up and the power status shown Red color.
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I contacted the same customer service and inform them about the same issue with the replacement. Next I was given the address of the RMA Office at Funan L5-K3. Problem is, the address and location is wrong, the office became a Kawaii Koochi cosplay dessert shop.On the 10th Nov 2011, Checked the address in the net and some stated it's in Bishan and some stated it's in Funan. I called the Number given by the customer service and the line is dead. Called again, this time its Indian CSO and was told by the customer service that they're not operating after 7pm. But the problem is, it's only 5.30pm. Apparently they thought I was in US or Canada. So they transferred me to another customer service but nobody picked up the call. The fella just told me that hey, they not picking up so there's nothing he could do and that's it.I called a number started with 800-1204280, they told me that the office location is in Funan lvl 6 just beside the huge challenger store. I went down again at about 6.30pm and managed to locate the Service Center, I think it's third party as it cater for other product such as lenovo and other brand.This time the RMA center customer service told me that they doesn't carry any stock for replacement. I wasted so many trip just for one router. It's a very dissappointing service overall and this product is highly unreliable.